Stockwell Removals Privacy Policy

This Privacy Policy explains how Stockwell Removals collects, uses, discloses and protects your personal data. It applies to all Stockwell Removals customers in our service area, including individuals, households and business clients who use or enquire about our removal, packing, storage or related services.

We are committed to respecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation and all applicable data protection laws. Please read this Privacy Policy carefully so that you understand how and why we use your personal data.

Who We Are and Scope of This Policy

Stockwell Removals is a removals and related services provider. In relation to the personal data described in this Privacy Policy, Stockwell Removals acts as the data controller. This means we decide how and why your personal data is used when you engage with us.

This Privacy Policy covers personal data we collect about you when you contact us, request a quotation, book our services, visit our premises, interact with our staff, or otherwise communicate with us in the course of our business within our service area.

Personal Data We Collect

The type and amount of personal data we collect depends on how you interact with us and which services you use. We may collect and process the following categories of personal data:

Identification and contact details, such as your name, title, postal address, billing address, service address, and preferred contact details.

Service and contract information, such as details of your move or service request, property access information relevant to the removal, inventory details for items to be moved or stored, dates and times of services, and any special instructions you provide.

Communication records, such as notes of conversations with you, and any correspondence you send to us.

Payment and transaction details, such as information relating to payments you make to us and records of invoices and receipts. We do not store your full card details when payments are processed via secure third parties.

Website and usage data, where applicable, such as basic technical information that may be collected when you visit our website, including approximate location, device, browser type and pages visited, in order to improve our services and security.

If you provide personal data about other individuals, for example another contact person at a property, you should ensure they are aware that you are sharing this information with us and direct them to this Privacy Policy where appropriate.

How We Use Your Personal Data and Lawful Bases

We use your personal data only when we have a valid legal basis under data protection law. Depending on the circumstances, we may process your personal data on the following bases and for the following purposes:

To take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotations, arranging surveys, planning and carrying out removals, packing and storage services, communicating about dates and timings, managing changes to bookings, and handling your queries about our services.

To comply with our legal obligations. This includes maintaining appropriate business and financial records, complying with tax and accounting requirements, responding to valid requests from regulatory bodies or law enforcement authorities, and complying with health and safety obligations.

For our legitimate interests, where these are not overridden by your interests or fundamental rights and freedoms. This may include managing and improving our operations and services, training our staff, handling complaints or disputes, ensuring the security of our premises, vehicles and systems, and maintaining appropriate insurance coverage.

Based on your consent, where required by law. If we ever wish to use your personal data for a purpose that requires your consent, we will clearly explain what we are asking for and why, and you are free to withdraw your consent at any time.

Data Sharing and Use of Processors

We do not sell your personal data. We may share your personal data with third parties only when necessary and in accordance with data protection law. These third parties may act as data processors on our behalf, or as independent data controllers, depending on the circumstances.

Types of third parties we may share your personal data with include:

Service partners and subcontractors who assist us in delivering our services, for example additional removal crews, specialist item handlers or storage facilities.

Payment and financial service providers who process payments, manage refunds and assist with financial reporting and accounting.

Professional advisers, such as accountants, auditors, legal advisers and insurers, where this is necessary for business management, legal compliance, or to establish or defend legal claims.

IT and systems providers who supply, maintain or support our IT infrastructure, booking systems, communication tools and data storage systems.

Public authorities and regulators, where required by law or where necessary to protect our rights, safety or property, or those of our customers, staff or the public.

Where we use third parties to process personal data on our behalf, we ensure that appropriate contracts and safeguards are in place, requiring them to use the data only in accordance with our instructions and to keep it secure.

International Transfers

Where possible, we aim to keep your personal data within the United Kingdom or European Economic Area. If it becomes necessary to transfer personal data to countries outside these areas, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or other legally recognised mechanisms, to protect your data and your rights.

Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.

In general, personal data relating to quotes, bookings and completed services is retained for a period that enables us to respond to queries about past work, manage our relationship with you, and comply with relevant laws. Payment and invoice records may be kept for longer where required by tax and financial regulations.

When personal data is no longer needed, we will either securely delete or anonymise it so that it can no longer be associated with you.

How We Protect Your Personal Data

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure or destruction. These measures may include access controls, staff training, secure storage methods and regular review of our procedures and systems.

While we take reasonable steps to safeguard your data, no method of transmission or storage is completely secure. You should also take care to keep your own information safe, for example by not sharing sensitive details unnecessarily in communications.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Stockwell Removals customers in our service area, subject to certain conditions and exceptions. Your rights include:

The right of access. You can ask us for confirmation that we process your personal data and request a copy of that data, together with information about how it is used.

The right to rectification. You can ask us to correct or update personal data that is inaccurate or incomplete.

The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example if it is no longer needed for the original purpose or if you withdraw consent where consent was the legal basis.

The right to restrict processing. You can ask us to limit how we use your personal data in certain situations, such as while we are considering a request for rectification.

The right to data portability. In some cases, you can request that we provide you with personal data you have given us in a structured, commonly used and machine readable format, or that we transmit it to another controller, where this is technically feasible.

The right to object. You can object to our processing of your personal data where it is based on our legitimate interests, including profiling related to those interests. We will stop processing unless we have compelling legitimate grounds to continue or we need to do so for legal reasons.

The right to withdraw consent. Where we rely on your consent to process your personal data, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing before it was withdrawn.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. When we make material changes, we will take reasonable steps to inform you. The most recent version of this Privacy Policy will always apply to our processing of your personal data.